RETURN & REFUND POLICY

Last updated: August 17, 2026

At TOPARADI, we want you to feel confident about your purchase. Please review this policy before placing an order.

30-DAY RETURN WINDOW

You may request a return within 30 calendar days of the date your order was delivered, according to the carrier’s tracking information.

Return requests submitted after 30 days will not be accepted unless required by applicable law.

RETURN ELIGIBILITY

To qualify for a return, the item must:

• Be unworn, unwashed, unused, and unaltered.

• Be free from stains, odors, damage, pet hair, or other signs of wear.

• Include all original tags and packaging.

• Be accompanied by the order number or proof of purchase.

Items that do not meet these requirements may be refused or returned to the customer.

FINAL SALE AND NON-RETURNABLE ITEMS

The following items cannot be returned:

• Products clearly marked “Final Sale” before purchase.

• Gift cards.

• Customized or personalized products.

• Products that have been worn, washed, altered, or damaged after delivery.

Discounted products remain eligible for return unless they were clearly marked “Final Sale.”

These restrictions do not limit any rights provided by applicable consumer laws, including rights relating to defective or incorrectly supplied products.

FREE UNLIMITED RETURNS

Customers may add Free Unlimited Returns for $2.48 to their order during checkout.

Customers who purchase this optional coverage receive prepaid return shipping for eligible returns from the covered order.

All returns must still be requested within 30 days and comply with this Return & Refund Policy.

This coverage:

• Applies only to the order for which it was purchased.

• Does not guarantee return approval.

• Does not extend the 30-day return window.

• Does not make Final Sale products returnable.

• Does not refund original shipping charges.

• Does not cover products worn, washed, altered, or damaged after delivery.

The $2.48 coverage charge is non-refundable.

RETURNS WITHOUT COVERAGE

Customers who do not add Free Unlimited Returns may still request an eligible return within 30 days but will be responsible for the return shipping cost.

We recommend using a trackable shipping service. TOPARADI is not responsible for return packages lost or damaged during transit.

If TOPARADI provides a prepaid return label, the label cost may be deducted from the customer’s refund.

HOW TO START A RETURN

All return requests must be submitted through our Returns Portal.

You may also contact us through our Contact Page if you experience a problem with the portal.

Returns must be approved before products are shipped back. Products returned without authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order immediately after delivery.

If a product arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number and clear photographs of the product and packaging.

If the issue is confirmed, TOPARADI will provide an appropriate resolution and cover the applicable return shipping cost. Free Unlimited Returns coverage is not required for damaged, defective, or incorrect products.

EXCHANGES

The fastest way to receive another size, color, or product is to submit an approved return and place a new order.

Product availability is not guaranteed while a return is being processed.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

Original shipping charges and optional return coverage charges are non-refundable unless required by applicable law or the return resulted from an error by TOPARADI.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact Page.

EUROPEAN UNION AND STATUTORY RIGHTS

Customers in the European Union may have a statutory right to cancel eligible online purchases within 14 days without providing a reason.

TOPARADI’s 30-day return window does not limit mandatory consumer rights available under the laws of the customer’s country.

Customers remain responsible for return shipping unless they purchased Free Unlimited Returns, TOPARADI agrees to cover the cost, or applicable law requires otherwise.

ORDER CANCELLATIONS

Orders may begin processing shortly after they are placed.

If you need to cancel or modify an order, contact us immediately. We cannot guarantee cancellation or modification after an order has entered production, fulfillment, or shipment.

RETURN ABUSE

TOPARADI reserves the right to refuse returns that do not comply with this policy or show evidence of fraud, excessive use, or return abuse, subject to applicable law.

POLICY UPDATES

TOPARADI may update this policy when necessary. The version published on our website at the time of purchase will apply to that order.

 

Questions about returns or exchanges? Contact us at support@toparadi.com and include your order number.